Your privacy matters to us. Learn how iHear collects, uses, protects and manages your personal information.
Last Updated: August 31, 2026
At iHear, we respect your privacy and are committed to protecting the personal information you share with us. iHear is a Hearing & Speech Healthcare Centre providing hearing, speech, audiology, rehabilitation, hearing aid and related healthcare services across Bengal.
Depending on how you interact with our website, we may collect information that you voluntarily provide to us as well as certain technical information automatically.
If you voluntarily provide healthcare-related information, such as hearing reports, prescriptions, diagnostic information or details about your hearing, speech, balance or related concerns, we may use that information for the purpose for which it was provided.
We may use the information we collect to:
Our website may provide forms for appointment requests, enquiries, contact requests and other healthcare-related communications.
Information submitted through these forms may be used by iHear and authorized personnel to process your request, contact you, confirm or manage appointments and understand your requirements.
Submitting a form does not necessarily create a doctor-patient relationship or guarantee an appointment.
Our appointment system may allow users to upload reports, prescriptions or other relevant documents.
We take reasonable measures to protect information submitted through our website, but no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Our website may use cookies and similar technologies to improve functionality, performance, security and user experience.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We may use third-party services such as website analytics, security, hosting, communication, appointment, mapping or other technology providers.
These services may be used for:
iHear takes reasonable administrative, technical and organizational measures to protect personal information against:
No website, server, database or internet transmission is completely secure. We therefore cannot guarantee absolute security of information transmitted online.
We do not sell or rent your personal information to third parties.
Information may be shared when reasonably necessary with:
Information available on the iHear website is provided for general informational purposes and should not be considered a substitute for professional medical advice, diagnosis or treatment.
Online information, hearing tests, educational materials or website communications should not replace an in-person evaluation by a qualified healthcare professional.
If you have a medical emergency, please seek appropriate emergency medical assistance immediately.
Our services may involve children and minors, particularly in areas such as speech therapy, autism support, developmental services, hearing assessments and related healthcare services.
Where personal information relating to a child is submitted through our website, it should be provided by a parent, legal guardian or another person legally authorized to provide such information.
We retain personal information only for as long as reasonably necessary to:
Depending on applicable law, you may have rights regarding your personal information, including:
Our website may contain links to third-party websites, services, social media platforms, healthcare resources or other external websites.
iHear is not responsible for the privacy practices, content, security or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
If you provide your phone number, email address or other contact details, we may contact you regarding:
Where required by applicable law, marketing communications will be subject to appropriate consent or opt-out mechanisms.
If payment functionality is introduced or used through a third-party payment provider, payment information may be processed directly by the relevant payment service provider.
iHear does not intend to collect or store complete payment card information through ordinary website contact or appointment forms.
Never submit passwords, card PINs, OTPs or other confidential financial credentials through website enquiry forms or email.
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, technology, applicable laws or privacy practices.
When changes are made, we will update the “Last Updated” date at the top of this page.
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.