Terms & Conditions
**Effective Date:** July 4, 2026
Welcome to **iHear ([www.ihear.in](http://www.ihear.in))**. These Terms & Conditions govern your use of our website and services. By accessing or using this website, purchasing products, or booking appointments, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our website or services.
## 1. About Us
iHear is a hearing care provider offering hearing assessments, hearing aids, accessories, consultations, and related services through its clinics and online platform.
**Registered Address:**
4, Chatterjee Street, Uttarpara, Hooghly, Pin – 712258, West Bengal, India
**Phone:**
033 2664 3800
+91 98742 76144
**Email:**
[[email protected]](mailto:[email protected])
## 2. Eligibility
By using this website, you confirm that:
* You are at least 18 years of age, or
* You are using the website under the supervision of a parent or legal guardian.
* All information provided by you is accurate, complete, and up to date.
## 3. Products and Services
We strive to ensure that all products, services, descriptions, specifications, pricing, and availability displayed on the website are accurate.
However, we reserve the right to:
* Modify product information without prior notice.
* Correct errors, inaccuracies, or omissions.
* Change prices or discontinue products and services at any time.
* Refuse or cancel orders when necessary.
All hearing aids and healthcare products should be used according to professional guidance and manufacturer instructions.
## 4. Appointments and Consultations
Users may book appointments through our website, phone numbers, or other communication channels.
iHear reserves the right to:
* Reschedule appointments when necessary.
* Cancel appointments due to unforeseen circumstances.
* Refuse service in cases of inappropriate conduct or misuse of our facilities.
Customers are encouraged to provide accurate medical and contact information during the booking process.
## 5. Orders and Payments
When placing an order through our website:
* You agree that all information provided is correct.
* Payment must be completed through approved payment methods.
* Orders are subject to acceptance and availability.
* We reserve the right to cancel or refuse any order at our discretion.
Any applicable taxes, shipping charges, or additional fees will be displayed during checkout.
## 6. Shipping and Delivery
Shipping timelines may vary depending on product availability and delivery location.
Estimated delivery times are provided for convenience and are not guaranteed.
iHear shall not be responsible for delays caused by:
* Courier companies
* Natural disasters
* Government restrictions
* Events beyond our reasonable control
Additional terms relating to delivery and returns may be covered under separate policies.
## 7. Returns, Refunds, and Cancellations
Returns, refunds, and cancellations shall be governed by our separate Refund & Cancellation Policy.
Certain healthcare products, customized hearing aids, or opened items may not be eligible for return due to hygiene, safety, or manufacturer restrictions.
## 8. Intellectual Property
All content available on this website, including but not limited to:
* Logos
* Images
* Graphics
* Product descriptions
* Videos
* Text
* Website design and layout
is the property of iHear or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
## 9. User Conduct
Users agree not to:
* Use the website for unlawful purposes.
* Attempt unauthorized access to our systems.
* Upload malicious software or harmful content.
* Misrepresent personal information.
* Interfere with the website’s operation or security.
Violation of these Terms may result in restricted access or legal action.
## 10. Medical Disclaimer
Information provided on this website is intended for general informational purposes only and should not be considered medical advice, diagnosis, or treatment.
Users should always consult qualified hearing care professionals before making healthcare decisions.
Using products purchased through our website without professional guidance is solely at the user’s own risk.
## 11. Limitation of Liability
To the maximum extent permitted by law, iHear shall not be liable for:
* Indirect or consequential damages
* Loss of profits or business opportunities
* Data loss
* Service interruptions
* Delays caused by third-party providers
Our total liability shall not exceed the amount paid for the specific product or service giving rise to the claim.
## 12. Third-Party Links
Our website may include links to third-party websites for informational purposes.
iHear does not endorse or assume responsibility for the content, products, services, or privacy practices of external websites.
Users access such websites at their own risk.
## 13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using this website, you consent to the practices described in our Privacy Policy.
## 14. Changes to These Terms
We reserve the right to update, revise, or modify these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page with the revised effective date.
Continued use of the website constitutes acceptance of the updated Terms.
## 15. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts in Hooghly, West Bengal, India.
## 16. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
**iHear**
**Address:**
4, Chatterjee Street, Uttarpara, Hooghly, Pin – 712258, West Bengal, India
**Phone:**
033 2664 3800
+91 98742 76144
**Email:**
[[email protected]](mailto:[email protected])
**Website:**
[www.ihear.in](http://www.ihear.in)